Integrated annual report 2023

Artificial intelligence

Artificial intelligence and machine learning (AI and ML) are rapidly becoming ubiquitous features of modern life.

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AI adoption globally is 2.5 times higher in 2022 than in 2017

AI market size expected to reach US$407bn by 2027 (2022*: US$87m)

Projected annual growth rate of 37.3% from 2023 to 2030

Over 75% of consumers are concerned about companies using AI – addressing these apprehensions will be crucial

But 65% of consumers say they’ll still trust businesses that use AI – companies using AI responsibly and transparently can maintain consumer confidence and harness AI’s potential to improve customer experiences

* Estimated.

Naspers offers

AI is core to what we do and how we do it, and we are determined to use it as widely and as well as possible – making better and better use of AI, to improve everyday life for billions of people around the world.

We ensure we develop and deploy AI as quickly as possible to support business growth, and innovate and improve our competitive ability. And we seek to always do this in the right way – by design, ethically and responsibly.

Robust principles on how we develop and deploy AI:

  • Deploy AI everywhere it makes business sense.
  • Develop AI-by-design for innovation in products and services.
  • Develop and deploy AI ethically and responsibly.

Ahead of increased regulatory scrutiny, we have formal policies on responsible and ethical use of AI, data privacy and sharing, cybersecurity and more.

Across the group, we apply data science and AI in numerous ways to add value for customers, partners and the business, and to fulfil our purpose: better product recommendation, fraud prevention, content moderation, logistics optimisation and more. We also use AI to develop new products and concepts across our segments, such as content creation and search in Edtech.

We engage with several data-science-for-social-good initiatives, dedicated to adopting AI in projects with a positive social impact.

Administration and corporate information

Company secretary
L Bagwandeen
Suite 15, Third Floor
Oxford & Glenhove
116 Oxford Road
Houghton Estate
Johannesburg 2196
South Africa

Registered office
40 Heerengracht
Cape Town 8001
South Africa
PO Box 2271
Cape Town 8000
South Africa
Tel: +27 (0)21 406 2121
Fax: +27 (0)21 406 3753

Registration number
Incorporated in the Republic of South Africa
JSE share code: NPN ISIN: ZAE000015889

Independent auditor
PricewaterhouseCoopers Inc.

Transfer secretaries
JSE Investor Services Proprietary Limited
(Registration number: 2000/007239/07)
One Exchange Square
2 Gwen Lane
Sandown, Sandton 2196
PO Box 4844
Johannesburg 2000, South Africa
Tel: +27 (0)86 140 0110/+27 (0)11 713 0800

ADR programme
Bank of New York Mellon maintains a
GlobalBuyDIRECTSM plan for Naspers Limited
For additional information, please visit
Bank of New York Mellon’s website at or call Shareholder
Relations at 1-888-BNY-ADRS or
1-800-345-1612 or write to:
Bank of New York Mellon, Shareholder Relations
Department – GlobalBuyDIRECTSM
Church Street Station
PO Box 11258
New York
NY 10286-1258

Investec Bank Limited
(Registration number: 1969/004763/06)
PO Box 785700
Sandton 2146
South Africa
Tel: +27 (0)11 286 7326/+27 (0)11 286 9986

Webber Wentzel (in alliance with Linklaters)
PO Box 61771
Marshalltown 2107
South Africa

Werksmans Inc.
PO Box 1474
Cape Town 8000
South Africa

Investor relations
Eoin Ryan
Tel: +1 347-210-4305